FAQs

Stockholders who hold State Street Corporation ("State Street", "STT") stock in an account with a bank or broker (often called a “street name” account) should contact the nominee directly on issues such as selling, transferring, or a similar transaction.

Registered stockholders (i.e. stockholders who hold STT stock in numbered certificates or in book entry form) should contact State Street's transfer agent regarding status change to their shares. State Street's transfer agent is American Stock Transfer & Trust Company, LLC (“AST”) and they can be reached by mail at 6201 15th Avenue, Brooklyn, NY 11219, by phone at (866) 714-7293 or by email: info@amstock.com.

Registered shareholders may access their account directly through AST's website: www.amstock.com.

857477103

In order to complete a transfer, you must submit written instructions and proper documentation along with a Medallion Signature Guarantee. For more information, or to obtain a Stock Power Form, please visit AST's website at www.amstock.com or click on the following website link: http://www.amstock.com/shareholder/sh_transfinst.asp. You may also call AST's Shareholder Services Group at (866) 714-7293.

State Street has historically paid a cash dividend four times a year. The discretion to pay a dividend, however, rests with the Board of Directors and its issuance is based on the financial performance of the company. Payments are on or about the 15th of April, July, October, and January.

You may either receive this payment as a direct deposit to your checking or savings account, or you may have the check sent directly to your residence or bank. You may also automatically reinvest all or part of our dividends in shares of State Street stock. To enroll in Direct Deposit or in State Street's Dividend Reinvestment Plan (the "Plan"), please contact AST's Shareholder Services Group to obtain the proper enrollment package, either by calling AST's Shareholder Services Group at 866-714-7293, by writing to American Stock Transfer & Trust Co., LLC, Operations Center, 6201 15th Avenue, Brooklyn, NY 11219, or by e-mail: info@amstock.com.

Yes, you may automatically reinvest all or part of STT's dividends in shares of State Street stock by contacting AST to obtain an enrollment package and mailing the completed enrollment form to American Stock Transfer & Trust Co., LLC, Dividend Reinvestment Dept., Wall Street Station, P.O. Box 922, New York, NY 10269-0560. You may also enroll online at www.amstock.com by accessing your Shareholder Account through the website. You only need your AST 10 digit account number and your social security number to log in and access your account. AST will deduct a transaction fee of 2% of your total dividend payment to a maximum of $2.50. Your reinvested shares will be held in book-entry as Plan shares rather than in certificate form. This guards against the possibility of loss, theft, or damage of your certificates. Additionally, through the safekeeping feature of the Plan, existing certificates may be converted to Plan shares for additional convenience and safety.

Contact AST Shareholder Services at 866-714-7293 or you may access your account online at www.amstock.com to request a replacement.

Contact AST Shareholder Services at 866-714-7293 or you may access your account online at www.amstock.com to terminate participation.

Yes, you may purchase additional shares of STT through the Plan. You may send as little as $25 and as much as $10,000 per investment. If you are not currently a shareholder of STT, you can also purchase your initial shares of SST through AST and become a registered shareholder. Please be advised that first time investors must make an initial investment of at least $250. After your initial investment, you can make investments for as little as $25 or as much as $10,000 per investment. Investments will be done as often as daily and no later than 5 business days after the receipt of the investment funds. You may also request to have monthly deductions made from either your checking or savings account on a recurring basis on the 10th of each month ("direct debit"). You may make the request for direct debit via AST's website, www.amstock.com, or you may mail your request for one time investments or for the direct debit of your bank account to American Stock Transfer & Trust Co.,LLC, Wall Street Station, P.O. Box 922, New York, NY 10269-0560. There is a transaction fee of $2.50 per transaction plus $0.10 per share commission but there are not set up fees.

Yes, you may sell your dividend reinvestment plan shares as well as your DRS shares through AST. Please call Shareholder Services at (866) 714-7293 for more information. You may also request the sale of these shares by accessing your account at AST's website, www.amstock.com. There is a transaction fee of $15.00 and $0.10 per share commission.

A Direct Registration System (DRS) is a method of recording shares of stock in book-entry form. Book-entry means the Company's Transfer Agent, American Stock Transfer & Trust Company, LLC (“AST”) maintains your shares on your behalf without the need for physical share certificates. Shares held in uncertificated book-entry form have the same rights and privileges as shares held in certificate form.

Holding shares in book-entry form through DRS has the following benefits: It helps reduce the risks and costs associated with storing share certificate(s) and replacing lost or stolen certificate(s). It enables electronic share transactions between your broker/dealer and the Company's transfer agent, AST. It reduces the overall administrative costs to the Company and its shareholders.

You may convert your shares held in certificate form into DRS or Dividend Reinvestment Plan shares for safekeeping at any time. Simply mail your certificates and a Letter of Instruction via insured mail to American Stock Transfer & Trust Co., LLC, Wall Street Station, P.O. Box 922, New York, NY 10269-0560. There is a fee of $7.50 for depositing your shares into your Dividend Reinvestment Plan account. If you send in your shares to be deposited and sold then the $7.50 fee would be waived. Important: please do NOT endorse your certificates when sending them in for safekeeping.

You may request a share certificate for all or a portion of your DRS shares at any time. To request a certificate, please contact AST by calling Shareholder Services at (866) 714-7293, accessing your account at www.amstock.com, or by sending a written request to American Stock Transfer & Trust Co., LLC, Operations Center, 6201 15th Avenue, Brooklyn NY 11219. Please allow seven to ten business days for the certificate to be printed and delivered to you by first class mail. It is recommended that your certificates be placed in a safety deposit box in a secure financial institution. If the certificates are accidentally lost, the payment of a surety bond fee and processing fee is required to replace the shares. Please contact Shareholder Services at 866-714-7293 for more information regarding the replacement of lost or missing certificates.

Yes, you may sell your DRS as well as your dividend reinvestment plan shares through AST. Please call Shareholder Services at 866-714-7293 for more information. You may also request the sale of these shares by accessing your account at AST's website, www.amstock.com. There is a transaction fee of $15.00 and $0.10 per share commission.

If you wish to transfer your shares to your brokerage account, whether or not you plan to sell your shares, contact your broker and provide him or her with your DRS account information (which appears on the Transaction Advice you will receive when you become a participant in DRS). Your broker will then electronically initiate the transfer of your book-entry shares based on your instructions.

You may transfer shares to a new owner by contacting AST. Your instruction must include a Medallion Signature Guarantee. More detailed instructions on transfer requirements are available at http://www.amstock.com/shareholder/sh_transfinst.asp.

You will receive a DRS Transaction Advice Form following each transaction involving your shares held through DRS.

You will not be charged by State Street or its transfer agent for holding your shares of State Street common stock through DRS. You should contact your brokerage firm to determine its fees if you transfer your shares to or sell your shares through your brokerage account.

Your written consent is required by AST, the Transfer Agent, to transfer shares to any third party other than your broker. If you choose to supply a broker with your DRS account information, your broker is responsible for obtaining instructions and documentation for any transfer or sale.

A Medallion Signature Guarantee is a statement (stamp and signature) given by a financial institution such as a commercial bank, credit union, brokerage firm, etc., that is a member of the Securities Transfer Association Medallion Program (STAMP), New York Stock Exchange Program or Stock Exchange Medallion Program (SEMP, MSP). The Medallion Program is not a notarization. To obtain a Medallion Signature Guarantee please visit a financial institution that participates in the Medallion Program.